kx88's Privacy Policy

1. Introduction and Scope

kx88 places the highest importance on the privacy of its users. This Privacy Policy ("Policy") explains what information we collect, why we collect it, and how we use it when you use kx88's website, mobile application, or any related services.

This policy operates alongside kx88's Terms and Conditions. By starting to use our services, you are considered to have accepted the terms described in this policy. If you disagree with any term, please stop using our services.

This policy applies to all registered and unregistered users in Bangladesh who have accessed any kx88 digital platform. It may be updated from time to time and takes effect as soon as a new version is published.

2. Information Collection

kx88 collects information from users in various ways. The information collected is mainly divided into two categories.

2.1 Information You Provide Directly

When registering an account, completing verification, or using support services, the information you provide yourself includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, or bank account information)
• Login credentials — username and password
• Messages or information you send to customer support

2.2 Automatically Collected Information

When you access our platform, some information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Time of site access and usage, and browsing patterns across pages
• Data obtained from cookies and similar tracking technologies
• Approximate location information (IP-based only)

3. Purpose of Using Information

kx88 uses collected information only for specific and legitimate purposes. The main purposes are described in detail below:

3.1 Account Management and Service Delivery

Information is used to create your account, verify your identity, and ensure login security. It is also needed for processing deposits and withdrawals and determining bonus eligibility.

3.2 Security and Fraud Prevention

Information is analysed to detect unauthorised account use, money laundering, or fraudulent activity. It is also used to monitor platform security and investigate suspicious activity.

3.3 Customer Support

Stored information is used to resolve your questions or problems and to review user experience in order to improve service quality.

3.4 Service Improvement

Information is used to identify technical issues on the platform, develop new features, and analyse user behaviour to improve service quality.

3.5 Promotions and Communication

Emails or mobile messages may be sent to inform you about new bonuses, tournaments, or service updates. You can opt out of these communications at any time.

4. Data Storage and Security

kx88 applies industry-standard security measures to protect your information. All data is transferred and stored in encrypted form using SSL (Secure Sockets Layer) technology.

4.1 Technical Security

• Data transfer via 256-bit SSL encryption
• Firewall and intrusion prevention systems
• Regular security audits and vulnerability assessments
• Restricted access controls — only authorised staff can access data

4.2 Retention Period

User information is retained for the entire period the account remains active. Even after an account is closed or deleted, certain information may be retained for a specified period to meet legal obligations, investigate fraud, or resolve disputes.

5. Sharing Information with Third Parties

kx88 does not sell your personal information. However, in certain limited situations, information may be shared with specific third parties for the effective operation of services.

5.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, and bank transfer providers to complete deposits and withdrawals. This sharing is limited solely to processing transactions.

5.2 Game Providers

Technical gaming session data needs to be shared in order to use the technology of Pragmatic Play, PG Soft, JILI, Evolution, and other game studios. This information is not personally identifiable.

5.3 Legal Obligations

Information may be disclosed in compliance with applicable law in response to court orders, government directives, or valid requests from investigative authorities. Such disclosure is always limited to the minimum necessary amount.

5.4 Technology Service Providers

Operational data may be shared with hosting, analytics, and cybersecurity service providers. All such partners are bound by confidentiality agreements and may use the collected information only for the specified purpose.

6. Cookie Policy

Cookies and similar tracking technologies are used on the kx88 website. Cookies are small text files stored in your browser that help improve service quality.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security
• Functional Cookies: Used to remember your language preferences and display settings
• Analytics Cookies: Help monitor user behaviour and improve services
• Marketing Cookies: Help display relevant advertisements (optional)

You can control or disable cookies at any time from your browser settings. However, disabling essential cookies may affect some functionality of the platform.

7. User Rights

As a user of the kx88 platform, you have several rights regarding your personal information.

7.1 Right to Access Information

You can contact us at any time to find out what information is stored about you and how it is being used.

7.2 Right to Correct Information

If your account contains incorrect or incomplete information, you can request that it be corrected. This can be done through account settings or customer support.

7.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, some information may be required to be retained due to legal obligations or ongoing investigations.

7.4 Right to Object to Processing

You can object at any time to the use of your information for marketing purposes. In that case, we will stop using the information for that purpose.

To exercise any of the above rights, please contact our support team. More information about account-related matters is available in the FAQ.

8. Protection of Minors

All kx88 services are for persons aged 21 or above only. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of account registration. If a minor registers by providing false information, that account will be closed as soon as it comes to our attention and the collected information will be securely deleted.

To learn more about responsible gaming, please read our Responsible Gaming Guidelines.

9. International Data Transfers

kx88's servers and data processing centres may be located in various countries. Even if your information is transferred outside the country, an equivalent level of privacy protection is ensured.

For international transfers, the security of information is ensured through binding agreements, proper encryption, and access controls. Third parties are also contractually required to maintain the same standard of protection.

10. Policy Changes and Updates

kx88 may amend this privacy policy from time to time in line with changes to services, advances in technology, or legal requirements.

For significant changes, registered users will be notified by email or platform notification. The "Last Updated" date at the top of the policy will always indicate the current version.

Continued use of the platform after an update will be considered acceptance of the new policy. If you have any objection, please contact us before the changes take effect.

11. Contact

If you have any questions, comments, or requests regarding your information or this privacy policy, please contact our support team. We provide support in Bangla and English 24/7.

To learn more about our site and services, visit the About Us page.